At Manter, service is about keeping your operation running. Our service team provides practical, no-nonsense support to ensure your machines perform reliably, day after day. From installation and maintenance to troubleshooting and updates, we focus on minimizing downtime and solving issues quickly and effectively. With decades of technical expertise and a global service network, we stand beside our customers wherever our machines operate.
Office Team
Pieter Dijkuis
Pieter Dijkhuis is a highly skilled technical professional with strong expertise in electrical and mechanical engineering. With a background in maintenance and complex machine systems, he specializes in analyzing technical challenges and delivering practical, reliable solutions. For over twenty years at Manter, he has contributed to improving machine reliability and strengthening global service support, consistently increasing uptime and customer satisfaction.
Burghard van Bekkum
With 19 years at Manter and more than 40 years of work experience, Burghard brings a wealth of technical knowledge to the team. His career spans multiple industries, from central heating systems to underground container solutions, and roles ranging from Maintenance Mechanic to Head of Engineering. This broad background allows him to approach service challenges with both practical insight and strategic technical understanding.
Servicepartners
Spare parts kits
Improve the reliability of your Manter machines with our purpose-built Spare Parts Kits. Choose from three kit levels, tailored to your machines and maintenance strategy. By keeping the right components in stock, you minimize downtime, accelerate repairs, and ensure continuous production.
Service Bulletin
Would you like to receive our Service Bulletin? Request access to stay informed about the latest technical updates, service recommendations, and important machine information. Contact our Service team to register and ensure you never miss a critical update.
Instruction videos
We provide instruction videos for many of our machines, including practical tips and guidance for more complex service tasks. These resources are available through our Service Bulletin or directly via our Service team.
Service
Manter operates an international service network with local partners and dealers in various countries. On our service page, you will find an overview map with service points and contact details.
We offer a range of service solutions, including:
- remote support
- telephone support
- on-site service
- preventive maintenance
- Service Level Agreements (SLA)
- spare parts kits
- software-updates
- remote fault analysis
For critical production environments, customized service agreements can be arranged.
Manter works globally with local dealers and service partners, who are responsible for first-line service and on-site support. Manter itself is available on working days from 07:00 to 17:00 CET (UTC+1) for support of our dealers and service partners. Outside these hours, support is available in consultation and, where necessary, via our dealer network for urgent cases. In addition, we aim to minimize downtime by:
- providing spare parts kits
- offering instructional videos and documentation
- enabling remote support
- coordinating assistance via dealers and service partners
For specific projects or regions, additional service arrangements can be agreed upon with our partners.
Thanks to the robust construction and high-quality components, maintenance costs are generally low compared to competing systems. Indicative annual maintenance costs can be provided upon request for specific machines.
Maintenance costs depend on machine type, capacity, and usage intensity. In practice, they mainly consist of wear parts such as sensors, conveyor belts, and bearings, as well as periodic inspections.
Many customers choose to work preventively with spare parts kits to minimize downtime.
Manter machines are designed for long-term industrial use. With proper maintenance, machines often last 20 to 25 years or longer. Many older installations are still in daily operation.
Depending on the component type, we aim to keep parts in stock for at least 15 years. In practice, parts remain available for many years. Because many components are developed and produced in-house, we can provide long-term support. For older machines, we will if necessary offer suitable alternatives or (software) upgrades.
Delivery & Installation
Yes. All Manter machines are extensively tested prior to delivery during the Factory Acceptance Test (FAT). During this test, the machine is fully checked for functionality, performance, safety, and compliance with specifications. Where possible, testing is also carried out with (representative) product to verify that the machine meets the agreed capacity and accuracy. Only after a successful FAT is the machine released for transport and installation at the customer site.
This depends on the project and customer requirements. Possible options include:
- full installation by Manter service technicians
- installation by a local dealer
- mechanical installation by third parties with our support
- remote support during installation
For complete lines, we often handle full commissioning and final adjustment.
Manter machines generally have a lead time of approximately 16 to 20 weeks, always subject to project confirmation. In some cases, delivery times can be shortened by using machines available from stock.
Yes. Upon commissioning, we provide standard operator training covering machine operation, settings, and daily maintenance. Depending on the project, we offer:
- on-site or training at Manter
- online training sessions
- instructional videos
- digital manuals
- documentation in multiple languages
Additional technical training for maintenance staff is also available.
We can arrange full transportation, including:
- export packaging
- sea freight / road transport / air freight
- customs documentation
- insurance
- transport planning
Customers may also choose to organize transport themselves via their own logistics partner.
