{"id":24500,"date":"2023-10-05T13:30:24","date_gmt":"2023-10-05T11:30:24","guid":{"rendered":"https:\/\/manter.com\/service-level-agreement\/"},"modified":"2023-10-05T15:36:16","modified_gmt":"2023-10-05T13:36:16","slug":"service-level-agreement","status":"publish","type":"post","link":"https:\/\/manter.com\/nl\/service-level-agreement\/","title":{"rendered":"Service Level Agreement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24500\" class=\"elementor elementor-24500 elementor-24271\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2558ce5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2558ce5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-728d6f31\" data-id=\"728d6f31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59416282 elementor-widget elementor-widget-text-editor\" data-id=\"59416282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Manter heeft zich ten doel gesteld de service aan de machines van onze klanten naar een hoger niveau te tillen. Daarom zijn wij begonnen met het opstellen van een zogenaamde Service Level Agreement (SLA). Het doel is om het serviceniveau te verbeteren, zodat de klant door nauwkeurig handelen een lagere uitvalgevoeligheid van machines kan realiseren. Het beoogde resultaat is een hogere productiviteit en machines die nog langer meegaan.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca68995 elementor-widget elementor-widget-heading\" data-id=\"ca68995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Wat is een SLA?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc60ea elementor-widget elementor-widget-text-editor\" data-id=\"8bc60ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Een Service Level Agreement (SLA) is een overeenkomst tussen een dienstverlener en een klant. Bepaalde aspecten van de dienst \u2013 kwaliteit, beschikbaarheid, verantwoordelijkheden \u2013 worden overeengekomen tussen de dienstverlener en de gebruiker van de dienst.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f897843 elementor-widget elementor-widget-heading\" data-id=\"f897843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Planning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed68e48 elementor-widget elementor-widget-text-editor\" data-id=\"ed68e48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\" style=\"color: #000000;\">Het is de bedoeling om voor nieuwe projecten een SLA aan te bieden. Als dit positief ontvangen wordt door onze klanten, zal het SLA-systeem ook voor bestaande machines uitgerold worden. Zaken waar bij een dergelijke organisatie rekening mee gehouden moet worden zijn onder meer de locatie van de machines, reistijden, ouderdom van de machines, beschikbaarheid van onderdelen en software.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c946f9 elementor-widget elementor-widget-heading\" data-id=\"9c946f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Huidige status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7f692 elementor-widget elementor-widget-text-editor\" data-id=\"aa7f692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\" style=\"color: #000000;\">Op 1 januari 2024 lanceren we dit initiatief voor het eerst in Nederland. Daarna voeren we een evaluatie uit en gaan we op basis van de resultaten en in overleg met ons dealernetwerk over tot een bredere uitrol.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Manter heeft zich ten doel gesteld de service aan de machines van onze klanten naar een hoger niveau te tillen. Daarom zijn wij begonnen met het opstellen van een zogenaamde Service Level Agreement (SLA). Het doel is om het serviceniveau te verbeteren, zodat de klant door nauwkeurig handelen een lagere &#8230;<\/p>\n","protected":false},"author":3,"featured_media":24274,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nieuws"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Level Agreement - Manter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/manter.com\/nl\/service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Agreement - Manter\" \/>\n<meta property=\"og:description\" content=\"Manter heeft zich ten doel gesteld de service aan de machines van onze klanten naar een hoger niveau te tillen. 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